At Colchester & Ipswich Hospitals Charity, we have developed our fundraising activity with our donors, patients and relatives in mind. Thanks to our dedicated, committed and loyal supporters, the charity is able to fund additional items of equipment, enhance facilities and conduct research to improve the patient experience and level of care already offered by East Suffolk and North Essex NHS Foundation Trust. We promise to make the best use of each donation and we work hard to ensure that exceptional standards of supporter care are delivered to everyone who is kind enough to consider supporting us. You can be reassured that any donation, whatever its size and whether from patients, relatives or our local community is warmly appreciated.
When you support Colchester & Ipswich Hospitals Charity we promise to:
We respect and value you:
We value supporter relationships
When you contact us by phone, e-mail or letter we commit to:
We listen to your feedback
We do not undertake any fundraising door-to-door activity or ask for direct debit donations on the street
Due to the nature of our charitable work and objectives, we do not send our fundraisers to knock on people’s doors to ask for donations and whilst we may have occasional bucket collections in public places we will not approach you on the street and ask for your bank details.
We do not sell personal data or share personal data beyond Colchester & Ipswich Hospitals Charity
We will never sell or pass on your name, address or other personal data to other organisations or charities for marketing purposes and will only contact you about products, services and events provided and/or offered by Colchester & Ipswich Hospitals Charity.
We do not ‘cold-call’ people for fundraising purposes. We only phone people with whom we have an existing relationship or who have already given us permission to contact them
‘Cold calling’ involves a company or business calling someone with whom they have had no prior contact. We only call people who have supported us in the past or told us they would like to hear from us. We will always check first that you’re happy to speak to us when we phone. And if you don’t want to be phoned, just let us know.
Every communication from us to members of the public will always include information on how to opt out from future communications
We only want to contact people who are happy to hear from us and we encourage people to get in touch if they’d like to change the way we communicate with them. If you tell us you don’t want to hear from us again, or want to hear from us less, we’ll respect that.
We always stop direct debits received from donors if a third party (e.g. family and friends) advise us that the donor is vulnerable in some way; if we are satisfied that such third party is entitled to act on the donor’s behalf
We know people’s circumstances change and will always cancel donations if one of our supporters is in a vulnerable situation. And if you’re ever worried about an older friend or relative receiving too much charity literature, don’t forget we have lots of information and advice to help, just give us a call on 0300 770 1369.
Every donation is banked in a ‘Colchester & Ipswich Hospitals Charity’ bank account and managed by the Trustees of East Suffolk and North Essex NHS Foundation Trust Charitable Fund.
We’re are an active member of the Association of NHS Charities and registered with the Charity Commission. We abide by the Fundraising Regulator’s Code of Fundraising Practice and Fundraising Promise. We will only work with professional fundraising organisations that meet our high standards. We will keep our fundraising practices under review and we will work with others with the aim of improving practice across the charity sector.